Personal Information is information that identifies you or one or more others as an individual, such as:
The types of Personal Information we collect and share depend on the product or service you have with us, or for which you are requesting a quote. This information can include identifying information about you such as your name, address, and date of birth, as well as information about your prior insurance policies, drivers and vehicles, credit history, and insurance claims history. We collect information from you (including from your transactions with us) and outside sources.
We collect Personal Information, for example, when you request a quote for insurance, apply for insurance, pay insurance premiums (including by using our online payment and autopay functionalities), file an insurance claim, upload videos or photographs related to your policy or a claim along with any metadata that is associated with such content (such as geolocation and time that the photo or video was taken), engage in a chat through our chat functionality, or give us your contact information. We also collect Personal Information about you from other sources, such as affiliates or other companies that provide us with demographic and other information.
We also obtain information from consumer reporting agencies and insurance support organizations. It may include your driving record, claims history with other insurers, credit report information, and your insurance score. A consumer reporting agency that gathers information about you may share this information with others who are authorized to use consumer reports as allowed by law.
We also may collect Personal Information from partners with whom we have a business relationship, for example a ridesharing company for whom you drive that helps us prepopulate your insurance application.
How We Use Personal Information
All financial companies need to share customers’ Personal Information to run their everyday business. We may share all or part of the Personal Information about you that we collect with affiliated and unaffiliated companies, and others such as law enforcement, courts, and government agencies, as allowed by law. For example:
In addition, we may share Personal Information about our former customers in the manner described above.
“Internet or Electronic Network Activity Information” is any information that we or our third-party service providers collect from your computer or mobile device. We treat Internet or Electronic Network Activity Information as Personal Information, which may include:
We and our third-party service providers may collect Internet or Electronic Network Activity Information in a variety of ways, including:
We seek to use reasonable organizational, technical, and administrative measures to protect information under our control, including computer safeguards and secured files and buildings. Unfortunately, no data transmission over the Internet or any data storage system can be guaranteed to be 100 percent secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.
Your Choices Regarding Our Use of Your Personal Information
We seek to give you choices regarding our use and disclosure of your Personal Information for our internal marketing purposes:
P.O. Box 900
Cos Cob, CT 06807
We aim to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already provided such information as of the date that we implement your opt-out request. Please also note that if you do not wish to receive marketing-related email, mail, or telephone messages from us, we may still send you important administrative messages. We may contact you by text message concerning your policy at the phone number you provide us, and those message may result in message and data fees from your wireless carrier depending on your plan. You can reply STOP to stop receiving these text messages, or reply HELP for help.
You may have the right under applicable law to access and review, and to request the correction, amendment or deletion of, certain Personal Information we have about you by sending a written request explaining the action you desire to:
Mobilitas Insurance Company
Attn: Policyholder Endorsement Department
PO Box 22221
Oakland, CA 94623-2221
We cannot change consumer report information we obtain from consumer reporting agencies. To do this, you must contact the consumer reporting agency that provided it. We do not have to change our records if we do not agree with your request. If we refuse to make the requested correction, amendment, or deletion, you may file with us a concise statement indicating why you disagree with our decision and setting forth what you believe is the correct, relevant, or fair information. We will place your statement in our file.
The Site and the App are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site or the App.
The Site and the App are controlled and operated by us from the United States, and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States.
Mobilitas Insurance Company
Privacy c/o Legal Division
3055 Oak Road, MS W420
Walnut Creek, CA 94597
Please note that email communications are not always secure; so please do not include credit card information or other sensitive information in your email messages to us.
We are providing you this notice pursuant to state law. In addition to requiring us to provide notice to you regarding our internal Do Not Call List, Nevada law requires that we provide you with the following contact information:
Bureau of Consumer Protection
Office of the Nevada Attorney General
555 E. Washington St., Suite 3900
Las Vegas, NV 89101
Phone number: (702)486-3132